Gift Certificate Policy: Gift certificates are available, and make a unique and appreciated gift in the right situation. They can often be a caring gift for someone who appears to be in a career crisis and you’re looking for a way to encourage them to get help. However, not all recipients will take advantage of the gift. If you request, I will attempt to contact the recipient a few times, at an agreed to number or email. After a few times, I will stop. At that point, I may ask you if should continue. Sometimes recipients will hold on to the certificate for a long time, and finally one day they decide to call me. Gift certificates do not expire. They are also transferable. They are not refundable, however.
Parent policy: If you parents purchase sessions with me for you, or if you purchase sessions for your child, I will maintain confidentiality for my client.
Refund Policy: I want you to be completely satisfied with our work. I want you to feel comfortable in telling me both the positives and negatives in our work together so that we can do more effective work together. I will do my best to remedy the situation. Individual completed sessions, pre-paid discount packages, resumes, and gift certificates may be transferable (if unused) but are non refundable. Monthly billed coaching packages can be cancelled with 15 days notice.Policies regarding seminars, when offered, will be part of the seminar information package.
Cancellation Policy: If you need to cancel a session for any reason, please do so as soon as possible. I allow one last minute cancellation without additional charge. A second last minute cancellation may be subject to a fee.
Lateness: I expect us to start at close to the scheduled time, and end that way. If I am late, I will do my best to contact you. If I am late, I will do my best to complete a whole session, if possible. I will also do my best to reschedule any time you may miss, or add it back to your account for use later. If you are late, I will wait for you and we will start when you arrive. I reserve the right to shorten our appointment if needed.
Between the sessions work: Some quick questions are free, of course. Anything requiring considerable strategic coaching or resume writing, in office or out, will count as billable time on your account. I will always tell you when the billable time starts.
Travel Expenses: In most cases, I will not charge extra for local travel. If I have to travel far to reach you, I may ask to be reimbursed for travel expenses.
Referrals; My business survives and thrives on referrals, both in and out. If you like my work, please refer others to me. I am also able to refer you to other related professionals in many cases, such as psychotherapists, recruiters, attorneys and so forth. I gladly make those referrals, but you are responsible for contacting them and following through. However, I am not responsible for their work. In most case, I get no referral fee from these arrangements. If I do, I will let you know.
